Emirates review by Peter 2017-05-01

Emirates aircraft, inflight crew and service is very good. However, their 'Customer Affairs' branch is a blight on the airline as they appear unwilling to acknowledge their wrongdoing and responsibility when things go wrong. Emirates lost our luggage on both the outward leg and return leg of our recent journey, resulting in considerable delay, inconvenience and expense for us. Though supplied with all details and receipts, Customer Affairs have flatly refused to compensate. Whether it is Emirates policy or not, it appears that 'Customer Affairs' functions to ignore and deflect passenger problems rather than take responsibility and mediate a solution. We have found their behaviour to be quite unethical. On this basis, we would not recommend Emirates over most other airlines.