Passenger Review

Fiji Airways review by Christine 2015-06-02

5 / 10

01 June, 2015 by ar

Economy Class

We flew from Brisbane to Nadi and then on to Los Angeles. Out trip over was fine no complaints but on our return we were delayed for 24hours which meant we missed out on 1 day in Fiji on our way home. Although we were given meal vouchers and overnight accomodation it still meant we had to sit around a hotel lobby for about 7 hours doing nothing with 6 small children in tow. When we got to the airport we had a nazi come up and check size and weight of our carry on luggage. She was quite rude and told me and my daughter that we were over by a kilo and would have to take something out. Even when we tried to explain that we had included children's luggage with ours she didn't want to listen. It wasn't until I got angry and told her it was ok for them to delay us for 24 hours but no compensation for 1kg over. She just glared at me and put the tag on my bag and stormed off! I really don't think I will ever use Fiji Airways again!

5

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Fiji Airways

Fiji Airways

Overall Value for Money

4

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline