I was flying(first-time) Icelandair back home yesterday ” I arrived late at the Airport in Reykjavik/Keflavik as the rental car company was working in slow motion - and I tried to get through baggage-drop / security as fast as possible ( In civilized countries I would have missed my flight). I asked the numerous ground staff of Icelandair - but - very poor English, unwilling to help, complete asocial behavior. Young ladies standing as far away as possible from the baggage label printers as possible (I checked in the day before - just needed to drop my baggage). They were obviously preferring to chat with each other than to help - and gave completely wrong/ no information. So I printed the bag label and was advised to stand in a row which turned out to be the wrong one (I was late, so needed help and support...) After 20 min I asked again the staff to support / help - but they were completely reluctant, called their "supervisor - and a safety guy- I was next in line to the counter to simply drop my luggage but I was not allowed to do so - they forced me to restart and stand in another line with maybe 200 other passengers - (did I say - I simply wanted to drop my bag - a 10 second
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Icelandair
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