Miss a flight. Requested airport tax refund. Was told it would be processed within 14 days. It has been 3 months. I have contacted them on multiple occasions. Was told it would be processed time & time again. Still Nothing. They respond to enquiries using a donotreply email. Worst customer service ever.
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AirAsia X
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
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