I had a carryon bag and a backpack. My carryon bag contained my CPAP machine, my backpack the urn with my Mother's ashes. When checking in my bag a very rude Norwegian representative told me I am entitled to only 20kg instead of the 50 lbs I paid for and made me transfer 4 lbs of items to my carryon. Randomly selected to weigh my bags at gate. My carryon was 18 kg, my backpack 8 kg. The Norwegian representative was again extremely rude, didn't listen and didn't care about any of my explanations! She made me pay 80 GBP and forced me to check-in my carryon. My carryon contained my CPAP machine (about 6kg), which is medical equipment and checking it in is illegal. I am entitled to carry it as a separate carryon item. The Norwegian representative was so bound to take the 80 GBP that she didn't care. All of the Norwegian representatives at the gate were rude, unsympathetic to my grief and simply after the money. I noticed many people with obviously bigger and heavier bags than mine who weren't picked on.
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Norwegian
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