Iberia and Iberia Express review by Rudi

I am gold on iberia which gives me a great service team and they are really the best! and there it ends! Lounges great but always full and not enough cleaning staff, airplanes get filthy during the day.. the later the worse, flight attentaands are def not paid to smile. some are great most hate their jobs and you because you make them work. The non airline handling agents the worse with I think Frankfurt being on top of the worse. All in all: after 3 years gold and lots of promises but no changes.. I left.. yes: they invest in technologies but not in training or people...