United Airlines review by Tracey 2015-02-25

Terrible Customer Service and Borderline Extortion! We had to cancel a family trip for a wedding that was called off (clearly not something within our control and truthfully, a bit of a family tragedy). I called and spoke with both a customer service agent and a supervisor who unapologetically informed me that regardless of whether we sought a refund or just a rescheduling of our tickets for different dates, there would be a $200.00 fee PER TICKET! That said, the tickets were only $270.00 to begin with. So congratulations United, you just made yourselves $1200.00 for doing NOTHING! You get to resell our seats, and keep that money too. Way to put the customer first. Never going to fly with them again, and I will make sure that every friend, family member, and coworker I have are made aware of the shady (at best) business practices of this company. Marketing 101: my negative review will spread 50 times faster than a positive one. EDITORS COMMENT: no matter what the circumstances for any airline - if you've bought a non refundable ticket then it is just that - non refundable