Passenger Review

Malaysia Airlines review by Mickael 2016-03-09

3 / 10

08 March, 2016 by ar

Business Class

Was booked and checked in for 11:30 pm flight on Dec 10, 2015. Delayed until 1 am next day. Then finally delayed until 9:30 am. Talked to duty manager. Totally unaware of delay, information was in flight information board. No accommodation provided so had to sleep in the lounge. Arrived later than my boarding time but managed to connect because flight was also delayed. Based on MH's letter, emailed them on Dec 12. Automated response, then dead. Wrote on MH's Facebook. Responded by asking for info, then dead. Wrote to COO, no response. MH is an airline that is prone to long delays, and does not respond to requests for compensation.

3

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Malaysia Airlines

Malaysia Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline