United Airlines review by Frank 2015-12-19

A companion and I've traveled on United on two separate round trips, both domestic economy seating in August & December 2015. We're 'elderly' but this makes little difference to us, we're cheerful and tolerant, I've never posted a consumer complaint. However each trip, for several reasons, was absurdly problematic and impressed with a realm of policies, procedures, and behavior that seem endemic to United. That there is no voice personal/mail contact with "customer service" (due to high call volume of course) is telling. This made 1 issue (use of flight certificates due to problems with 1 flight) a tedious and very troublesome route to resolve, and at least 1 issue with the second flight unsolvable by United. I will avoid this airline at nearly any cost and urge others to do so as well.