Asiana Airlines review by jae y 2015-09-09

I missed my flight from Inchun to Hong Kong despite arriving there almost 2 hours in advance due to kiosk not being able to find me on the passenger list. Because i wasn't going to check in any bags, i figured approx 2 hours wud be sufficient, but it wasn't as it was during a week long holiday--and ended up missing my flight and all my connecting flights to the U.S. via American Air. As I was in dire need to catch the flight from HK to the US, and there weren't any other Asiana flights from Inchun to HK that day, I had to spend $500 on a different airline to get to HK on time. considering it was the Asiana's kiosk issue, I was hoping Asiana would at least partially reimburse $500. but they assumed ZERO responsibility. what exacerbated my anger was that they said i had no proof of my being at the airport at a certain time. so I found the airport bus driver--who remembered me--to testify that i was dropped off at a certain time, but they completely dismissed that evidence. i got no sympathy, no apology�.just callous jerks who joined forces to defend relentlessly to avoid all responsibility. With all the pending law suits, one would think they try to compensate for plummeting publicity