Jetstar review by Jane

My parents are 80 years old and haven't been to visit me in 16 years. They were due to fly to Tokyo (27/11/2019) today to Tokyo on to visit me but their JETSTAR flight was cancelled. They woke up at 3am to get to Tullamarine airport in time for their morning flight. Then they were told the flight was delayed and then cancelled. They were told they needed to call QANTAS because they originally booked through Qantas. Its funny they were able to do it with JETSTAR the fist time. So they then proceeded to call QANTAS. They were told their staff were busy and there was a 2 hour wait until they could speak to an operator. They were calling from the airport and hence using their iPhone. Their iPhone battery was getting low with all the calling and they could not wait another 2 hours on the phone. So then I found that: 'Qantas chief executive Alan Joyce - topped the list of Australia's highest-paid chief executives in 2018, taking home $23.9 million. Couldn’t you reduce it a few million, Alan? And have proper customer service so people ACTUALLY like QANTAS and have good memories of it?