Passenger Review

Air Canada review by Wendy 2017-06-02

5 / 10

01 June, 2017 by ar

Economy Class

As a regular customer I am beyond disgusted with your service this year. I take a connecting flight with you every year from Toronto to Sudbury. Last year, for 3 people, this cost me £180. This year it has cost me £700. I booked it back in January to get a good early price. If I book the same flight today it would cost £165. How can you justify this? To add insult to injury my long haul flight from London has now been put back by an hour and I cannot even make this connecting flight now, having phoned you, you now want to charge me an EXTRA $100 dollars per person to do this. I have sent a complaint through your website but not heard back. What terrible customer service!

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Air Canada

Air Canada

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline