United Airlines review by Mike 2016-07-22

United has been and continues to be the worst airline in the industry. My flight from SFO to Shanghai was delayed over 8 hours, and United didn't offer to provide a meal voucher or anything. When I asked them why, they said it was my job to ask, not theirs. Then, my return flight from Hong Kong to SFO was cancelled, and again, it was my responsibility to ask them for any help. Customer service repa are terrible, and when I asked them for a complimentary upgrade for the inconvenience I received on BOTH legs of my trip, they asked me for a credit card for the $5000 payment, and I am Premier Platinum status. Bottom line, United doesn't care about anything but their bottom line, and they will continue to step on their customers to make their margins and get their share holders their earnings. United should be brought to their knees for this continued level of disservice to their customers.