Cathay Pacific review by Margaret

I cannot believe the fantastic service from Cathay Pacific staff both in the airport and in-flight. They really went the extra mile to help me. Air New Zealand dumped me in a broken seat for 13 hours which resulted in an injury to my leg, treated me like dirt, and I then used Cathy Pacific from Tokyo to Hong Kong. The queue for a boarding pass was massive and I knew I would be unable to stand that long so approached a business class rep and asked was there any way she could help me get my pass and perhaps priority boarding to avoid my leg getting bashed. I am still in agony nine months later. I showed them the doctors' report explaining the extent of my Air New Zealand induced injury and she immediately fast tracked my pass, got someone to assist me through priority check-in/security and arranged priority boarding above and beyond what I had asked for and the stress relief was immense. I'd been treated so badly by Air New Zealand I was worried about even asking for help, but Cathay were absolutely amazing. On reaching Hong Kong, I found that they had also arranged assistance for me right to the train from the aircraft. They really couldn't have done more for me if they had tried and were so lovely, kind, compassionate and helpful, the complete opposite to all the Air New Zealand ground staff I had to deal with who were rude and one in particular just downright insulting. I really cannot thank you all at Cathay Pacific enough. Absolutely fantastic. Thank you, thank you, thank you.