United Airlines review by Annterese 2016-01-11

On flight between sydney and LA my seat was broken . It was in a lay back position with a slight twist . Not only was I told no more seat you'll have to deal with it . I was then told off many times when seats were to be up right ! Staff rude no other word for them. . Then on way home between LA and Sydney , my travel companion falls back into her seat after a close connection ! Then what happens ? Her seat flys back almost hits a child behind her and she's yelled by staff ! It was a crap experience that I'm now reliving as our travel agent has flights with United !!! I've said NO NO and based on reviews nothing's changed !!! This happened to us in 2009. It was unsafe and unpleasant that no cared. Then when we got home tried to fill in complaint form. Would not accept as it was coming from Australia.