Passenger Review

Malaysia Airlines review by Tripta 2014-08-19

3 / 10

18 August, 2014 by ar

Economy Class

I am a senior citizen & have High blood pressure which cause my feet & legs swell during journey. While booking my seat, my daughter confirmed Wheel chair facility for me with Malaysia airline. I travelled form Sydney to kuala lumpur & Kuala Lumpur to Delhi.My legs & feet were swollen. I was not provided with wheel chair at Kuala lumpur & Delhi. At Delhi airport I was asked to collect and carry my 30kg luggage myself & the malaysian airline staff had only one word to answer " sorry". I asked staff why didn't they provide wheel chair facility to me & answer I got was I " you are not the only one there are another 9 passengers going through same situation.It was a terrible time travelling with them. Travelling with Malaysia is a complete no no from now onwards.

3

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Malaysia Airlines

Malaysia Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline