Customer service for United in Houston is rude and uncaring. They advised to go to website to file complaint rather than assist me. I asked for a supervisor and to my surprise the woman who came to the counter was the same person who sent me to customer service from gate to begin with. Needless to say I spent 10hrs in Houston because I supposedly had to be on same flight with my checked bag and the stupid thing arrived 8 hrs before me . I will never fly United again or travel through the Houston airport. You can keep it .
1
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline