Air Canada review by Jan 2016-04-20

This review isn't about a delay as such, it refers to the customer care aspect of that delay. My last flight left two friends and I stranded alone outside a closed Cancun airport at 3 o'clock in the morning, due to a 12 hour delay at Montreal. Whilst I understand that unexpected mechanical failures do occur, and that Air Canada meet their part of the deal by merely delivering passengers to their final destination, we were not impressed by the general lack of care at either end of the journey. The latest in-flight magazine highlights a letter from the CEO of Air Canada, which stresses just how important customer care and satisfaction is to the company. I saw no signs that this message had trickled down to the staff on the ground. In fact, the one remaining Air Canada ground crew at Cancun airport simply shrugged and locked the door in our faces, leaving us on the sidewalk. By this time we had missed our last ferry to Isla Mujeres, and the story of what happened subsequently during our search for a hotel is too long to discuss here.