United Airlines review by Amanda 2017-06-29

By far the worst experience I have ever had flying! Our flight was delayed in Knoxville for 4 hours, we were supposed to leave Knoxville at 11:15, we finally left Knoxville at 3 (no one could ever explain to us why) we landed in Newark, NJ, around 4:40. We were told we would be able to make the 6:25 flight to Boston (granted we were supposed to land in Boston at 4pm) our flight was delayed 2 additional times, we finally left Newark, at 9:20 and landed in Boston around 10:15. We lost an entire day! No one would/could ever tell us what the delay was. We spent a total of 12hrs in 2 airports. I have flown on numerous occasions and I have had minor things happen but I have NEVER had such a horrible experience with an airline! Not only was the flight experience bad, dealing with the rude airport staff was worse! Customer Service is obviously not part of their training for the job. We only had one lady go out of her way to help us, her name was Katie, she was at the Knoxville airport, she was the ONLY good experience we had with United! She did all she could to keep all 6 of my family members together. Worst flight experience I've ever had! I will never fly United again!!