Passenger Review
Spirit Airlines review by Jonathan 2015-01-14
3 / 10
13 January, 2015 by ar
As a former employee with Spirit, I sadly have to agree with most of the negative reviews. Customer service, knowledge and professionalism are all severly lacking with this company due to the fact that 85% of the employees you will encounter are poorly trained new hires to the company, Spirit has a high employee turn over rate. There is no requirement for managment to have had any prior work experience or education to preform their respective jobs, its soley based on availability to work full time schedules. Its true the company prides its self on its low cost flights however Spirit notoriously nicole and dimes the public with hidden charges, unexpected baggage fees and practically what ever other service they can get away with. Inside joke among employees is Spirit is missing the mark on not charging passengers to buckle their seat belts. The flights are often delayed, the seating is tight, unbearable and both flight crew and airport staff generally have little to no customer service skills, flight crew being the typical condescending job lothing stereotype and airport staff being the clueless apathetic robots. I always advise anyone I come across to look else where when selecting an airline.
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Spirit Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline