United Airlines review by Peter 2016-05-04

United ticket change fees are ridiculous! I had to pay $200 in 2015 to cancel my daughter's flight in order to retain a credit of the original ticket cost ($265). I made reservations for another United flight for May 2016 but had to cancel because it was final exam week in her school. United initially told me that the $265 could be used by her for a year beyond the purchase date but as we progressed in the conversation, they wanted to charge me another $200 fee to change the ticket. In essence I would have paid $400 to be able to use $265 that I already paid them. How are the airlines getting away with these outrageous fees?! They provide less and less and charge more and more. It is ridiculous! EDITORS COMMENT: The change fees are ridiculous yes, but, the cost of an airfare now vs 15 years ago is much cheaper when compared to the wages earn't. Cheap non flexible fares are loved by consumers until you are in a situation like you've explained. If airlines were to get rid of these fares and fees we would all be paying 25-40% more per ticket but we would have everything included including food, luggage and date changes. Personally I prefer the choice to still buy that expensive ticket that includes all those luxuries if I want but if i want a cheaper option then that is there too.