AirAsia X review by ad 2014-08-07

Bad bad bad, the worst service i have ever dealt with and i still haven't even boarded the plane yet lol. 1. AA changed my flight to the next day, didn't even tell me until i checked online that the ticket had been changed. 2. I Have contacted there online centre 4 times now, not one person as contacted me back re my flight. 3. I have now requested a refund, as i it is nearly impossible to speak to anyone from this airline , call the call centre LOL what a joke that is. Have requested a refund twice now, absolutely nothing, no reply. Good bye money And all this before i have even boarded the plane. I always fly the major carriers, but this time i thought ill save a few dollars and give air asia ago, what a huge mistake that was, who knows if i will ever see my refund again. Well it was a $650 dollar mistake, i have def learnt from it and will never even contemplate this airilne again and will tell every single person i know to avoid them. Id rather pay the full $1000 any day of the week with a reliable airline, than save money and fly on this joke of an airline And from what i can see online from all the reviews and abut 90% of them being negative , The word will spread how cheap and dodgy this airline actually is.