United Airlines review by Gil 2016-07-03

Our flight was from YUL (Montreal, Canada) to PVR (Puerto Vallarta, Mexico) with a connection in Houston. We flew on October 25th 2015 the day following a hurricane level 5. So we weren't even sure to make a departure from Montreal but UA really made everything great even when we missed our connection in Houston. We were 5 passagers that missed our connection to PV (very big terminal in Houston) but the staff at the UA counter really made our day by helping us with 2 options to go to PV (next flight around midnight or the next day). We opted for the next day and UA offered a stay at an hotel with meals vouchers. The next morning, we arrived in PV at the scheduled time. Thanks to all UA employees to get the stress off our back. We are looking for our next trip next October via UA. Gil and Carol