United Airlines review by Gilbert 2015-11-29

United claims to have "partner" airlines that allow for smooth travel throughout the world. Nonsense. My wife and I spent 5 hours trying to change a "partner" and United ticket through Paris and the day of the terrorist attacks. The "partner" Ethiopian airlines said we had to do it through United, and United said we had to it through the "partner." We finally gave up and purchased new tickets going through Frankfurt. United will not refund anything for our unused tickets and will not even give us the miles for the journey we paid for but were unable to take. To add insult to injury, when we returned to the states for a final flight on a separate reservation, the economy plus seats we had paid for had been taken away and we were assigned seats in the last row, next to the bathrooms. After yet another call to United, we did get that changed.