United Airlines review by Hussam 2016-10-27

My flight from WA DC at DCA to Denver, Colorado was delayed on 10/23/2016 from 4:10 pm to 5:10 pm. As I had to connect to other flight in Colorado, it was impossible to catch my connected flight. Contacted the customer service phone and they were very rude and hanged up the line for couple times. Decided to use the customer service desk at the airport. Debbie, the United Customer service's agent was very calm and provided a great service. She was able to find a direct trip to Portland, Oregon and I can get my other flight to Spokane, WA. This flight was from Dulles International Airport so she provided me with a paid shuttle ticket to Dulles Airport. She was very professional in dealing with many upset clients. I had a good experience that United has some good expert, professional people to deal with the circumstances changes.