Singapore Airlines review by Aesop 2017-01-13

Our airplane had a technical issue on the Moscow-Singapore (Airbus 350 SQ361 dep 3/01/17) leg on the journey to Australia. Passengers were kept inside of the airplane for 6 hours while the airplane was remaining on the ground in Moscow airport. SQ did not arrange return of passengers back to the terminal. Neither hot meal was served onboard (this might have breached russian law by the way) only a pack of chips within 6 hours. Crew provided little and infrequent information. Some passengers panicked and disembarked. We missed our connecting flight to Sydney and had to spend an extra 9 hours waiting for the next flight. As a result of the delay I was supposed to go to work straight from the airport after 38 hours of the prolonged joureney. I asked the airline to upgrade me so that I at least I could arrive in a better shape. I expected a "premium" airline to take steps to at least partly rectify their fault. However, Singapore's airlines acted as a budget airline. They suggested to do it for an extra payment despite having spare seats. SQ asked me to write a detailed letter describing what happend. I spent my time and did that. In response I only received a standard email.