Qantas review by Ben 2016-05-17

Qantas has yet again, shown how they no longer want to support any long serving local customers! here is our story of some very poor customer service...... My mother has some cancelled flight plans and now has several "vouchers" with Qantas for the value of these flights. We have tried to change them into another name, as she is unable to fly due to health reasons. In order for Qantas to change these "vouchers" into another name they insist on charging $88 for a change of name fee, $88 for a change fee???? and a further $40 for a service fee. No one can seem to explain why there are 2 change fees, but they all insist they are valid. We also have to purchase a higher status ticket of a flexi fare ticket with these "vouchers". So essentially in order to use the three credit notes that my mother has with Qantas I must pay over $600 which is actually more than 2 of the vouchers. This is appalling Qantas! all of your customer service staff seem to be reading off the same script and have been no help at all. I will definitely be flying with Virgin in the future. EDITORS COMMENT: I know it doesn't seem fair but that's the rules globally and you would have this exact same issue with any airline unless you had bought a more flexible airfare to start with. The fact they even gave credit vouchers for canceled flights is more generous than half the world's airlines would do.