Passenger Review

Norwegian review by In

4 / 10

12 November, 2019 by In Kim

Economy Class

Our party of five checked in thru automated machine at LAX. As we entered the boarding process, we got picked by the airline staff and checked our luggage and told us we are 17 kg over weight. They could offer options generously but they were bluntly gave us two choices. 1. over charge two luggage or 17kg which was $250 vs. $275. Most passengers focus on sizes rather than weight due to lack of measuring tools. Their staff used very inaccurate scales which varies +/- 25%. It was not the penalty but their ludeness and even another guy looks like her boss made same comments and forced us to pay and told us if we don't pay flight can be delayed or we can't fly. So I recommend check in in person which I don't know they are better than boarding staff at the gate.

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Norwegian

Norwegian

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

2

Baggage Handling

1

Check-in Process

1

Meals and Beverages

2

Recommend Airline