Our party of five checked in thru automated machine at LAX. As we entered the boarding process, we got picked by the airline staff and checked our luggage and told us we are 17 kg over weight. They could offer options generously but they were bluntly gave us two choices. 1. over charge two luggage or 17kg which was $250 vs. $275. Most passengers focus on sizes rather than weight due to lack of measuring tools. Their staff used very inaccurate scales which varies +/- 25%. It was not the penalty but their ludeness and even another guy looks like her boss made same comments and forced us to pay and told us if we don't pay flight can be delayed or we can't fly. So I recommend check in in person which I don't know they are better than boarding staff at the gate.
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Norwegian
Overall Value for Money
Seat and Cabin Space
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In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline