United Airlines review by Jill 2016-04-04

My daughter and I had economy plus seats together when we checked in 24 hrs prior to departure. When we got our boarding passes we were separated. I asked the gate agent for help. His manner was typical...dismissive and bored. However, he called us as we were boarding and gave us new seats together and against the bulkhead. Much better! I initially had no confidence in the gate agent, but he came through in the end. We had a great flt (LHR to IAD) and the crew was very accommodating. I can't say the same about the flt over..tired crew, no headsets that weren't already used, and again my daughter and I were separated. So I guess the trip was a wash. I wanted to give a higher rating but because of the flt over I just can't.