Emirates review by Janet

Worst service I've ever had! Beware!! Terrible rude, cold, brusque staff. Tiny baggage allowance - half any other airline. My daughter booked with Emirates as she thought it was good customer service - how wrong can you be. She paid a lot for her ticket and then misread the baggage allowance. Their web site is very badly designed and unclear. At the airport the check in staff were rude and dismissive and completely unsympathetic to a genuine mistake and also to genuine distress. My daughter was so upset at having to literally put half her belongings in the bin. The Emirates staff were smirking and totally uncaring. They also wanted to completely rip her off by charging an extortionate £600 for an extra bag! Avoid this heartless and disgraceful airline at all costs - they truly do not care and will take as much money from you as they can. Terrible service. It also took me over an hour to submit a complaint as the form "doesn't work" very well - obstructive and extortionate. Never again