Passenger Review

Lufthansa review by Peter 2017-04-27

4 / 10

26 April, 2017 by ar

Economy Class

Flights always late, loosing luggage, total mess I flew Lufthansa Apr 18 and Apr 26, 2017 from Toronto to Moscow round trip. Flight from Toronto to Munich was late for 2 hours without any reason. I just was sitting in Toronto for 2 extra hours and missed my connecting flight Munich � Moscow. Lufthansa added extra stop to my trip. I flew Frankfurt to Moscow. Frankfurt to Moscow is 3.5 hours flight also was late for 1 hour. Service on Lufthansa Frankfurt to Moscow flight was terrible. Flight attendants are literally ignoring passengers. As example, I had to ask 3 times to get a cup of tea. On my way back, Moscow to Toronto flight, Lufthansa Moscow to Frankfurt was late for 2 hours. I literally jumped to my connecting Air Canada flight Frankfurt to Toronto on the runway. Because Moscow � Toronto flight was late, Lufthansa didn�t properly handled my luggage and didn�t loaded it into my connecting plane. My luggage was lost. I have been told my luggage stuck in Frankfurt. Still looking for my luggage

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Lufthansa

Lufthansa

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline