United Airlines review by Alan 2014-12-03

I think the lesson from dealing with United is never fly them, no matter what class. It's the staff, still pissed off from the merger with CO and have little desire to even be remotely polite. That said, my last UA experience was a few years ago, San Diego to Denver on a 737. I paid for the extra legroom,had one carry-on (small suit bag) and everything was fine, other than getting yelled at by a flight attendent for putting said suit bag in the bid, where it easily fit. Then came the return from Denver on a Sunday morning. I got to the airport very early (7 am) and asked if I could stand-by on an earlier flight. The agent proceeded to tell me I'd be lucky to get out on my booked flight six hours later and he wasn't going to waste time putting me on the standby list. When I asked how many were on it, he said none of my business. With that, I chucked the return UA ticket and bought a full fare seat on Frontier, leaving in a half hour. End of story and end of me ever considering flying on United. And to think at one time I was a 1K frequent flyer on them for a number of years. Sounds like nothing has changed since my last experience with United.