Passenger Review

Norwegian review by Katarina 2015-11-17

3 / 10

16 November, 2015 by ar

Premium Economy

For the second time in one month, I'm sitting at JFK and waiting for the departure, that are now 2 hours delayed. We've been told that a bird flew into a light. And they are awaiting a reparation guy. For two weeks ago I was sitting here due to wheel change. That took 26 hours, no information, nothing. What's wrong with this company? I just asked if I could go back to the city and sleep. But we're told to stay put. Let's see if this will take 24 more hours... So bad information and service.

3

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Norwegian

Norwegian

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline