Avianca, in my opinion as a frequent flyer, leaves plenty of room for improvement. I had a very frustrating experience just checking in. Everything was in disarray; people were lost, lines were unorganized and the delay was excruciating. The agents did nothing to ease the flow but rather ignored passengers with legitimate questions and at times completely ignored them. I will never book a flight with Avianca again.
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Avianca
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline