Passenger Review

Avianca review by Jimmy 2017-04-27

5 / 10

26 April, 2017 by ar

Business Class

4/21/17 Flight 575 JFK to SAP was a horrible experience. How does Avianca use such a dirty, outdated, worn out jet? The merger with TACA should have removed this old early 1990's 320 Airbus. It was a terrible experience. Seats old leather, worn out panel arm rests with the paint peeling off. Old NON-HD monitors that hang over your seat. No personalized screens with choices of what to watch. An utterly horrific 4+ hour experience. Bring your laptop if you're not flying one of Avianca's more updated jets. This jet was pathetic. For Avianca to charge premium prices for this relic is a disgrace. It should under a complete makeover or should be taken out of service. I don't need to fly on a plane which takes me back to 1993 amenities. And the toilet was rusted so badly it was frightening to look at. It was brown. Simply awful, Avianca.

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Avianca

Avianca

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

5

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline