I flied to China from Italy with the necessary things to stay long term, arrived only with my backpack with a couple snacks and a laptop. The flight from Italy to Moscow was delayed and I lost the connection to Guangzhou, rapidly I got switched to another flight to Beijing and then Guangzhou, being assured that I would get my luggage too in Guangzhou. I knew that when you switch to a local flight in China you must get your luggage at the entry airport, so I asked the gate crew and have been assured again that in this case they would take care of the transfer. Arrived in Guanghzou of course my bag was not there. The Beijing-Guanghzhou flight was operated by China Southern, where I left immediately a report (PIR) then waited, calling twice a day them, Aeroflot and finally Beijing airport before knowing after almost a week that my baggage was waiting for me at the Beijing customs and they could not release it because it would need my authorization. No one from Aeroflot and China Southern ever informed me about this or gave me a clue that they even were aware of. Finally, I got my authorization delivered and my bag collected by a colleauge in Beijing. Meanwhile, from Aeroflot and China Southern, I was still hearing that my luggage was in the follow up search. Thank you, to my company's assistant GM and our colleague in Beijing.
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