Air Baltic review by Alex 2016-12-13

Negative experience with Airbaltic Our family (two adult and two children, 4 and 1 y.o.) went through an infuriating experience with Airbaltic on our way from Riga (Latvia) home to Australia (via Munich (Airbaltic) and Doha (with a different airline)). Five minutes prior to boarding the flight was cancelled due to a technical problem and we were told to organise alternative flights at the information desk. We were in utter disbelief because our flight connections were now all out. There was a massive queue in front of the information counter. We spent a long time waiting and then we were offered the option of calling the Airbaltic helpline to reschedule flights ourselves. As a result, we spent more than two hours calling backwards and forwards between Airbaltic and Qatar Airways, trying to line up all the connections as soon as possible, even though we believe it was the responsibility of Airbaltic to look after us as customers. In the end we spent the whole day from early morning till evening with two young kids at the Riga airport, flew to Munich and we had to pay for accommodation out of pocket - Airbaltic refused to reimburse our accommodation costs.