Wizz review by Iveta 2016-11-27

During the online booking there was a technical issue and when I filled in the details of my bank card, I was taken to a page that said that the payment could not be proceeded. I did not know why that happened but as I had to book a ticket immediately I asked my brother to let me use his card. It was successful, but when I checked my bookings later on the website I found two bookings (apparently the first booking did go through). I left home already the time that I noticed, and I then saw that I received an email from wizzair customer services that I should call their call centre ( I tried to call the given Lithuanian number but it I would receive 3 quick beeps as if the number is not available or smt??) I emailed them afterwards explaining the situation. I did not hear back from them after 2 weeks. I emailed again. I did not hear back from them after 2 weeks. I emailed the 3rd time saying that I will take this issue further to the legal action. They replied after about 2-3 weeks... They did refund me the ticket, but taking 3 emails and 6 weeks of patience just showed me how they prioritise my experience.