Passenger Review

Wizz review by Laura 2016-11-20

2 / 10

19 November, 2016 by ar

Economy Class

Deeply disappointed with this airline. I took it because it was the cheapest and they ended up to be cheapskates, who try to get more money out of you any chance they can get. I understand that they have a size limit on the baggage and when I packed my usual hand luggage, which is a normal size for every and any international flight, I even asked someone if this is the normal size and they said yes, it's small enough. My friend and I boarded Wizz Air from Israel to Budapest and didn't have any issue with luggage or anything. On the way back, right before boarding the plane (where you can't do anything about your predicament) 2 very unfriendly Wizz Air employees pulled us to the side and said your bags are too big for cabin luggage and you each need to pay 45 Euro more to upgrade. I would understand if this was done on the way to Budapest and then at least we would have been aware that this was the situation and we had made an error in the size requirements and if this was right in the beginning when we went through security and not at the end where we literally were by the plane to board and there was nothing else we could do about it. It was clear it was a ploy to get more money!

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Wizz

Wizz

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline