Air India review by Austin

I booked a round trip ticket for two people directly with the airline.  At that time I provided them with all our details, including our Star Alliance MileagePlus account numbers. After the trip was completed, I checked our accounts and Air India had failed to credit us with the return mileage, almost 20,000.  What has ensued is the worst example of customer service I have ever encountered in 60 years of flying.  After dozens of emails and several phone calls, I have yet to be able to find anyone who will do anything to rectify the situation, in any department at the airline.  Not only will they not live up to their obligations as a member of Star Alliance, and not only will they not even supply me with the details of my return flight (eticket number, seat number, flight number), they have now totally stopped responding to my repeated attempts.  It is a mystery to me how the Star Alliance has allowed these incompetent, unprofessional and, frankly, dishonest morons in.  I have dealt with uncooperative customer service many times before, the previous worst being Dollar car rentals, but this airline specializes in not doing what they are professionally obligated to do.  Avoid Air India at all costs; if something goes wrong, you can depend on them to do nothing for you.