Passenger Review

Norwegian review by Marie

4 / 10

01 April, 2019 by Marie Smith

Economy Class

Like one of the other reviews...where do I start? First the basics.... The food is a complete rip off and nightmare. Even after this review if you decide you have to fly with them DON'T PLAN on buying the food on the plane. Bring food with you. This is worst than American school cafeteria food and cost 100 times more. Second, you are crammed in the plane so tightly it could be illegal. Now for the bigger issue. This airline's gate agent singled us out as the only African Americans on the plane and made us pay a HUGE check-in fee without really checking the baggage, letting much bigger luggage on the plane and not checking with the flight crew to see if her assumptions were correct. When we got a response from the airline they confirmed that our bag was in compliance when they gave us the sizing requirements. Their final response.... Contact the FAA ..... NO I contacted my bank got my money back via a charge back complaint and am writing reviews EVERYWHERE.

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Norwegian

Norwegian

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline