United Airlines review by C 2016-07-10

Absolute nightmare dealing with United Airlines. They had no concern for the safety of a minor flying to Europe. D.C. gate staff did not know how to rebook flights, missed all connections from unknown delays that no other airline flying from same cities experienced. Traveling to golf tournament, stuck in Heathrow, missed tournament, lost golf clubs and bag. When found they were still in U.S. "Newark", when he was in Europe, odd since there was a multi hour delay. The employees at the London Airport had more concern for my son than our own airline. They had a security official from the airport meet him to tell him he had missed his connection, however they would feed him and help him book another flight. United did NOTHING. When he went to Aer Lingus, he was told United had not rebooked the missed connection, however "they" would take care of him. SO son is now in Ireland with no golf clubs no clothes, missed golf tournament, they have no idea when they can get his bags from Newark to Ireland.... DISGUSTED is an understatement. Oh and good luck trying to find lost bag, United call centers are in India and all they repeat is there isn't anything we can do except wait.