SAS review by John 2016-02-08

Simply terrible. It says something about the airline when one can safely say that even Aeroflot is better and servicing their customers. SAS charged me extra for an overweight bag, which they didn't even deliver to the final location. While I was trying to locate ANY person to speak with who could help, the inhumane and terrible attitude of the employees to whom I had to speak to was out of this world. I never was spoken to so rudely by people to whom I'm paying money... Ultimately, the airline never refunded the overweight charge for the bag which they never delivered to the final destination even after almost an hour an a half I spent sending someone to Kastrup so they could find anyone who could answer my questions and find where the bag was. I've never had a good experience flying SAS, but after this brazen and immoral act of theirs, I am sure I will never fly SAS. Moreover I will file a complaint against them to the Danish Government.