Spirit Airlines review by Han 2015-10-27

Rant against Spirit Airlines- A mechanical failure is beyond an airline's control but customer service and compassion is not. I recently decided to try SpiritAirlines despite negative reviews. The space for seating is EXTREMELY tight. My flight back to Houston from Kansas City was canceled due "to a bird flying into the engine". I found out about this at the ticket booth at 5:00 am. I was supposed to have boarded at 5:30 am. The website and all the reader boards at the airport still read on time for several hours after. The soonest #Spirit said they could get me to Houston was 3 pm the next day or I could go to Dallas at 6pm that night. They would not give me any food vouchers for the 12 hour wait. I chose to go to Dallas and had to purchase a 150$ rental car to get to Houston. After all was said and done I ended up spending, ironically, the same amount of money that a ticket with #Southwest would have cost. I wanted to give Spirit a chance to keep me as a customer so I emailed their "customer service department" The response read like a template email where the person filled in a few words. They didn't even get the details of my complaint right. I corrected their errors and sti