Passenger Review

United Airlines review by Cathrine 2016-08-25

10 / 10

24 August, 2016 by ar

Premium Economy

First let me say, those who don't wish to work in airport should not work at the airport. We were struggling through get to security who ushered us to another line, but we refused to move because of our line Was told to go upstairs then we were told to go down stairs which made us told twice as long. by the time we got through security we had missed our flight even though we had arrived 2 hours earlier than our scheduled flight. Once we realised we had missed our flight we loaded with a united airlines flight team member named Kyra g. who was absolutely amazing and literally turned our situation around 100% she was so quick to explain to us why we could not get on our existing flight but then explain how she would help us get the next flight. Not only was she so professional in doing this but she helped me and my fiancE, out instantly by covering the fee of our next flight to Sacramento. We honestly cannot thank you enough KYRA. Your generosity is a blessing to the two of us and we will never take it for granted. We hope all the best for you in the future and hope that united airlines repays your good will. Much love Cathrine and Kurt!

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United Airlines

United Airlines

Overall Value for Money

5

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline