Emirates airlines is notorious for its bad customer service. When you fly business class, you get beyond pampered and catered to, but try having a complaint - it rolls off their backs with barely a shrug. I flew the new service from Auckland to Dubai, and it was a hellish 16 hours of blocked toilets. Emirates is also the only Business Class I know of that has middle seats. And before you think I'm just a spoiled whiner, I have flown Economy class in Emirates and was appalled by the noticeable drop in serving standards (courses get skipped, no coffee for you) My latest gripe is their automated systems when using your Skywards Rewards - the system demands a PO Box Number off you, even if you don't have one! You can't enter in "NA" or "0", and they NEVER reply to emails...I wonder if my reward will ever get sent to me?
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Emirates
Overall Value for Money
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Customer Service
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Recommend Airline