Passenger Review

China Southern review by Wayne 2017-07-23

8 / 10

22 July, 2017 by ar

Business Class

Have taken 8 International sectors in business now, and 4 domestic/regional in economy. It's a good airline that tries very hard. Business class not to the same standard as class leaders but still very acceptable, and of course much more affordable. The decision to use/not use this airline is not their fault. It is the lucky dip of delays in Chinese airports. We got caught big time in July at Guangzhou. Boarded on time at 11:15pm for 12:05am takeoff. Sat on the airplane until 6:00am when we took off. No announcements from the cockpit and the cabin crew tried their best, but really very difficult time. There was a near riot in economy, with the police called, and one passenger removed. By the time we deplaned in Amsterdam, we had been on the aircraft for 19 hours. I have read a lot about the reasons for these delays and on balance, I think that flying internationally via China is too large a risk; particularly if there are connections to meet. A shame, because the interval times to Europe via China are actually very good, and China Southern particularly is an excellent carrier for its price.

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China Southern

China Southern

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline