British Airways review by David 2016-01-06

I have spent the past 9 years travelling between the UK and Thailand, with various airlines. Where BA is concerned, neither the food, hospitality or entertainment can compare with that of Etihad, Emirates or Qatar, none of which I experienced delays with. The only airline I did endure a delay with was BA. The delay meant that I missed my pre-booked trains and incurred costs of almost 90 pounds. I tried to claim my expenses but BA arrogantly denied responsibility. They also informed me that they were not a member of the ombudsman scheme set up to ensure consumers get a fair deal. This itself suggests that they put profit above customer satisfaction. Where there is a choice I would strongly recommend flying with one of the other airlines and only using BA as a last resort