United Airlines review by Jeanne 2015-08-12

Checking in, baggage, and scheduling were all fine. The amount of space on our 10 hour flight is not enough to be comfortable, especially when the person in front of you leans back. We had more space on our smaller 2 hour flight airplane (but on that plane there was no padding on the seats...hard as a rock!). You can't even bend over to get something out of your backpack. And, I am small... 5ft 2 in tall. We flew Chicago-Honolulu and back. On the 1st leg the entertainment system did not work for any of us. It did work on the way back (2 weeks later). Pretty limited selection of TV shows and movies (very kid and male oriented, I felt). Finally, when you pay $800 for a ticket, I really do not think it it too much to ask to throw in some FOOD, or 1 CHECKED bag, or FREE wifi. The nickel and dime approach to squeeze every $$$ out of the traveler is cheap and a poor way to treat the customer. They even put a curtain around the 'upgrade' seats so that no one would sit there. We ended up buying a $10 box of food; it was terrible.