Icelandair review by Paul 2017-07-26

Do NOT fly Icelandair. I bought return tickets for my daughter and I back in March for an August trip. Then she was unable to go. IcelandAir would NOT allow me to cancel for a refund OR bring someone else instead. I paid $1200 (CAD) and they said "You lose it all." After arguing, they said they'd give me $119 back. They're keeping over $1000 and then reselling my seat so they can make twice the money. They are scoundrels. Rather than charge a sensible fee to cancel or make a name change like most other airlines do, IcelandAir tricks its passengers with confusing boxes to check. If you are going to Europe, do NOT fly IcelandAir!