Passenger Review

Icelandair review by Paul 2017-07-26

2 / 10

25 July, 2017 by ar

Economy Class

Do NOT fly Icelandair. I bought return tickets for my daughter and I back in March for an August trip. Then she was unable to go. IcelandAir would NOT allow me to cancel for a refund OR bring someone else instead. I paid $1200 (CAD) and they said "You lose it all." After arguing, they said they'd give me $119 back. They're keeping over $1000 and then reselling my seat so they can make twice the money. They are scoundrels. Rather than charge a sensible fee to cancel or make a name change like most other airlines do, IcelandAir tricks its passengers with confusing boxes to check. If you are going to Europe, do NOT fly IcelandAir!

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Icelandair

Icelandair

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline